Tips & Techniques
Slow it Down...
It's one thing to make a quick decision, if you're an expert, a master and you've been in a situation many times before. 99% of the time, you'll make the right choice. If we feel pressured to make a decision, that's a clear sign we are not yet a master or expert. In our experience, quick decisions when feeling pressured often leads to making mistakes and causing more problems "downstream."
Success is about slowing things down! When we see a rule violation we don't confront the tenant immediately. When a vendor pressures us to accept a proposal we ask for a parts and labor breakdown.
When the little voice in our head tells us to take action NOW, we hold off. We use the extra time to think about the options, outcomes and perhaps gather additional data or talk with the offsite manager. Success is also about playing offense and not letting issues we know must be address go unresolved. By taking things on at a time and place of our choosing, we are more likely to make better decisions. Finally, success is about reading, studying and learning to become a master manager. When in doubt, slow it down!
The next time you feel pressured to make a quick decision, ask for 24 hours and let them know you will get back to them the next day.
What issues do you know about but have been putting them off? Perhaps it's a tenant issue or park infrastructure issue, write out a list and take 30 minutes to review with the offsite manager.
Take 10 minutes and read list of services and deliverables contained in the Park Ops section of the website and do a little self-assessment. Which services do you have a good handle on and which ones are more difficult, you have less experience? Schedule a 30 minute call with the offsite manager and put a plan together to address a gap in knowledge and confidence.